Guarantee & Warranty

Guarantee

Our Guarantee Satisfaction Guaranteed offers a 15 day guarantee if you are not happy with one of our products. Try the chair out. If you are not happy or have concerns contact us at 5698-2927 and we can walk you through the return process. Our 15 day trial starts when you receive your chair. Special orders and large furniture items cannot be returned as noted above but of course we will work with you if there are matters such as a non-performing product or a warranty claim. Don't forget that after the 15 day trial period you have the full benefit of the factory warranty should anything go wrong over the life of the chair.

Warranty Information  

Warranty  Each item on our site carries a specific factory warranty ranging from 5 years to Lifetime on structural components and parts depending upon the brand. If you encounter warranty issues at anytime you can contact us or the factory directly. Our company selects quality furnishings that will perform for years but if something goes wrong the factory warranties apply. Our warranties are displayed on every product page with a distinct 'tab'. Take note that warranties on foam, textiles and leathers are different from structural warranties. This is defined clearly within each warranty statement.  

Satisfaction Guaranteed

Offers a 15 day guarantee if you are not happy with one of our products. Try the chair out. If you are not happy then contact us and we can walk you through the return process. Our 15 day trial starts when you receive your chair. Special orders and large furniture items cannot be returned but we will work with you if there are matters such as a non-performing products or defects within the first 15 days. Beyond that time frame all claims must flow through the manufacturer (with our assistance and support). You may contact us anytime at 5698-2927.